Market Research
At Star Horizon our market research offering is geared towards providing customers with a number of market research techniques that they can pick from. Our market research techniques will help provide our clients with detailed information regarding their target audience and how best to reach that audience in order to have a positive return on investment.
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Consumer Behavior
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Market Trends and Forecasting
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Competitor Analysis
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Data Collection, Analysis and Interpretation
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Market Size Estimation
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Actionable Recomendation
Our Customer Success Offerings
Our customer success offerings aim to develop customer experience and customer success strategies that help companies engage positively with their employees to foster a great company culture as well as foster positive relationships with clients in order to achieve long lasting connections with their customers and a positive return on investment.
Our external facing customer success program includes:
1. Developing onboarding programs.
2. Developing customer reach out programs
3. Customer segmentation.
4. Message templates.
5. Developing a customer feedback program.
6. Maintenance of the customer success program.
7. Developing department playbooks to engage customers.
8. Developing overall customer success goals.
Our internal customer success program includes:
1. Developing an internal 1-1 meeting program.
2. Developing a recognition program for employees.
3. Developing an internal social program for companies.
4. Developing an effective time off policy for companies.
